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Refund and Cancellation Policy

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Refund and Cancellation Policy (Updated on May 23, 2025)

Refund and Cancellation Policy

Last updated: May 23, 2025

At Rx Hoster, we strive to provide high-quality web hosting, reseller hosting, master reseller hosting, and domain registration services. This Refund and Cancellation Policy outlines the terms under which you may request a refund or cancel your services with Rx Hoster ("Company", "We", "Us", or "Our"). By using our services, you agree to the terms outlined in this policy, in conjunction with our Terms and Conditions and Privacy Policy.

1. Definitions

For the purposes of this Refund and Cancellation Policy:

  • Service refers to the web hosting, reseller hosting, master reseller hosting, domain registration, and related services provided by Rx Hoster.
  • You refers to the individual or entity accessing or using the Service.
  • Account refers to the user account created to access our services.

2. Refund Policy

2.1 Money-Back Guarantee

We offer a 30-day money-back guarantee for our web hosting and reseller hosting services (excluding domain registrations and other specified services). If you are not satisfied with our services, you may request a full refund within 30 days from the date of your initial payment for the applicable service.

2.2 Non-Refundable Services

The following services are non-refundable:

  • Domain registration and renewal fees.
  • Add-on services, such as SSL certificates, dedicated IP addresses, or software licenses.
  • Services beyond the 30-day money-back guarantee period.
  • Any services paid for using promotional discounts or special offers, unless explicitly stated otherwise.

2.3 Refund Process

To request a refund, you must:

  • Submit a refund request through our client area at https://clients.rxhoster.com or by emailing support@rxhoster.com.
  • Provide your account details and the reason for the refund request.
  • Ensure the request is made within the 30-day money-back guarantee period.

Refunds will be processed within 7-14 business days of approval and will be issued to the original payment method. We reserve the right to deny refund requests if the service has been used in violation of our Terms and Conditions, including but not limited to excessive resource usage or prohibited activities.

3. Cancellation Policy

3.1 Cancellation by You

You may cancel your services at any time by:

Cancellation requests must include your account details and the service(s) you wish to cancel. Upon cancellation, your access to the service will cease at the end of the current billing cycle, unless otherwise requested.

3.2 Cancellation by Us

We reserve the right to cancel your services with or without notice if:

  • You violate our Terms and Conditions, including engaging in prohibited activities.
  • You fail to make timely payments for the services.
  • Your use of the services poses a security risk or disrupts our network or other users.

In such cases, no refunds will be provided for the remaining service period.

3.3 Effect of Cancellation

Upon cancellation, all data associated with your account, including websites, emails, and databases, may be deleted. You are responsible for backing up your data prior to cancellation. We are not liable for any data loss resulting from cancellation.

4. Auto-Renewal and Billing

Our services are set to auto-renew by default to ensure uninterrupted access. You may disable auto-renewal through your client area. If you do not disable auto-renewal and fail to cancel before the renewal date, you will be billed for the next service period, and no refunds will be issued for the renewed period.

5. Modifications to This Policy

We may update this Refund and Cancellation Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

6. Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us: